FQA Wholesale

Welcome

Thank you for partnering with Isla Brown. This portal is exclusively available to approved wholesale partners and contains wholesale pricing, ordering information, and business resources.


How do I place an order?

Browse the available wholesale products and add your desired quantities to cart. Once your order is submitted, you will receive an order confirmation via email.

Is there a minimum order quantity?

Minimum order requirements may apply to certain products or promotions. Any applicable minimums will be displayed on the product page.

Can I reorder at any time?

Yes. Approved wholesale partners can place orders whenever required through the portal, subject to product availability.

How long will it take to receive my order?

Orders are typically processed within 2-4 business days. Delivery timeframes vary depending on your location and selected shipping method.

Do you offer international shipping?

Currently, wholesale orders are available to approved stockists in selected regions. USA and some parts of EU. Please contact us if you require shipping outside your approved territory.

What if a product is out of stock?

If an item is temporarily unavailable, it will be marked as sold out. We recommend checking back regularly or contacting our team for expected restock dates and if we can order specifically for you.

Can I change or cancel my order after it has been placed?

Please contact us as soon as possible if you need to modify an order. While we will do our best to assist, changes cannot be guaranteed once processing has commenced.

What payment methods do you accept?

We accept major credit cards and other payment methods available at checkout. Approved partners with specific trading terms should refer to their account agreement.

Can I access marketing materials?

Yes. Approved stockists may request product images, branding assets, and promotional materials by contacting our team.

Who do I contact for support?

For assistance with orders, products, or your wholesale account, please contact our team at:

wholesale@islabrown.com.au

We aim to respond to all enquiries within 1 business day.