Last updated: 15 April 2026
At Isla Brown, we are committed to protecting your privacy and ensuring your personal information is handled in a safe and responsible manner.
This Privacy Policy outlines how we collect, use, and protect your information when you visit or make a purchase from our website.
Information We Collect
When you visit our site or place an order, we may collect the following information:
- Your name
- Billing and shipping address
- Email address
- Phone number
- Payment details (processed securely via our payment providers)
- Order history and preferences
We may also automatically collect certain information such as your IP address, browser type, and browsing behaviour through cookies and similar technologies.
How We Use Your Information
We use your information to:
- Process and fulfil your orders
- Communicate with you about your order
- Provide customer support
- Send marketing emails (only if you have opted in)
- Improve our website, products, and customer experience
- Prevent fraud and ensure security
Marketing and Communications
If you subscribe to our mailing list, you may receive updates on new arrivals, promotions, and exclusive offers.
You can unsubscribe at any time by clicking the link in our emails.
Sharing Your Information
We only share your information with trusted third parties necessary to run our business, including:
- Payment providers
- Shipping and logistics partners
- Website and analytics providers
These parties are only given the information required to perform their services.
We do not sell or rent your personal information.
Cookies and Tracking Technologies
Our website uses cookies to enhance your browsing experience and analyse site traffic.
You can choose to disable cookies through your browser settings, although this may affect how the site functions.
Data Security
We take reasonable steps to protect your personal information and ensure it is stored securely.
All payments are processed through secure, encrypted systems. Isla Brown does not store your full payment details.
Your Rights
You have the right to:
- Access the personal information we hold about you
- Request corrections to your information
- Request deletion of your data (where applicable)
To make a request, please contact us using the details below.
Third-Party Services
Our website may include links to third-party websites or services. We are not responsible for the privacy practices of those external sites.
Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page.
Contact Us
If you have any questions about this Privacy Policy or how your information is handled, please contact us:
Email: info@islabrown.com.au
Business Name: Isla Brown