Frequently Asked Questions
Orders and Payments
What payment methods do you accept?
We accept all major credit and debit cards, as well as secure payment options at checkout.
Can I change or cancel my order?
We process orders quickly to get them out to you fast. Unfortunately, once an order is placed, we’re unable to guarantee changes or cancellations. Please contact us as soon as possible and we’ll do our best.
Will I be charged import duties or taxes?
No surprises here — all prices shown at checkout are final. Any applicable duties and taxes are already included in your total.
Shipping
How long does shipping take?
Orders are processed within 1–3 business days. Shipping times vary depending on your location and will be shown at checkout.
Do you offer express shipping?
Yes — express options are available at checkout for faster delivery.
How can I track my order?
Once your order has been dispatched, you’ll receive a tracking link via email so you can follow it every step of the way.
Returns and Exchanges
What is your return policy?
We offer returns on eligible items within a specified timeframe from delivery. Items must be unworn, unwashed, and in original condition with tags attached.
Do you offer refunds or store credit?
Refunds or store credits are offered depending on the return reason and eligibility. Full details can be found in our Returns Policy.
How do I start a return?
Simply follow the instructions in our Returns Portal or contact our support team for assistance.
Sizing and Fit
How do I choose the right size?
We recommend checking our Size Guide for detailed measurements. If you’re between sizes, we suggest sizing up for a more relaxed fit.
Do your items run true to size?
Most of our pieces run true to size, but fit may vary depending on the style. Product descriptions will note if something runs small or large.
Products and Care
Will you restock sold out items?
Some of our pieces are limited drops and may not be restocked. We recommend signing up for restock notifications on the product page.
How do I care for my items?
Care instructions are listed on each product page and garment label. Following these will help maintain quality and longevity.
General
Where are you based?
Isla Brown is an Australian-based boutique inspired by effortless, elevated style.
How can I contact you?
You can reach us via our Contact page or email — we aim to respond within 24–48 hours.
info@islabrown.com.au